New User Procedure

• Pupil referred by school or Educational. Psychologist using official referral form.
• Tutor co-ordinator to check existence of active phone line at pupil's home address.
• Tutor co-ordinator to submit address and phone number to MAST to check possibility of high speed connection.
• Tutor co-ordinator to allocate tutor and visit school if required for further information.
• Tutor co-ordinator to contact external agencies if required for further information.
• Tutor co-ordinator and tutor to visit pupil and parent/carer to explain schoolsout and gauge suitability.
• Tutor co-ordinator to request home survey by MAST and accompany surveyor.
• If BT customer, tutor to obtain copy of last bill and pass to NTL.
• Tutor co-ordinator to arrange and tutor to accompany Edict for installation of PC in pupil's home.
• Details to be added to equipment inventory.
• Tutor co-ordinator to add pupil to VPN using existing log on and email address. Where none exists ask MITEL to create this.
• Tutor co-ordinator to arrange and tutor to accompany Edict and NTL or BT for high speed connection installation.
• In conjunction with pupil, parent and school, tutor to draw up ILP.